FAQ's

Frequently Asked Questions (FAQs)

1. What is DROZI?
DROZI is an online store offering a wide range of curated products including fashion, home essentials, lifestyle gadgets, beauty, and personal care items. We are committed to delivering quality and a smooth shopping experience to our customers.

2. How do I place an order?
Placing an order is simple:

  1. Browse products and add your favorites to the cart.

  2. Click on the cart icon and proceed to checkout.

  3. Enter your shipping details and make a secure payment.

  4. You’ll receive an order confirmation email shortly after.

3. What payment methods do you accept?
We accept a variety of secure payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • UPI & Net Banking

  • Wallet Payments (where applicable)

  • Cash on Delivery (available in select locations)

4. How long will my order take to arrive?
Orders typically ship within 1-3 business days. Delivery time may vary based on your location, but most orders are delivered within 5-7 business days. You’ll receive a tracking number once your order is dispatched.

5. Do you offer international shipping?
Currently, we only ship within India. We’re working on expanding our services globally, so stay tuned!

6. How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can use it to track your package in real-time until it reaches your doorstep.

7. What is your return and refund policy?
We offer a hassle-free return policy:

  • Return requests must be made within 7 days of delivery.

  • Items must be unused, in original condition and packaging.

  • Refunds are processed within 7–10 business days once we receive the product back.

Please note: Certain items may not be eligible for return due to hygiene or customization reasons.

8. What if I receive a damaged or wrong product?
We sincerely apologize if this happens. Please contact us at drozi.official.in@gmail.com within 48 hours of receiving the product. Share photos of the item and packaging so we can resolve the issue quickly with a replacement or refund.

9. How do I contact DROZI customer support?
You can reach out to us via email at drozi.official.in@gmail.com. Our support team is available Monday to Saturday from 10 AM to 6 PM IST.

10. Do you offer discounts or promotions?
Yes! Keep an eye on our website, social media, and newsletter for ongoing deals, discount codes, and limited-time offers.